Seller 365 Pro subscribers with sales under $1M get free access to our Reimbursements service. Once your trial ends and you’re on a paid plan, you can activate reimbursements and let our team handle the claims for you.
Below is a breakdown of the different types of reimbursements we manage.
Reimbursement Type | Description | Report Frequency |
Lost Inbound | Amazon lost your items when they received your shipment. | Monthly |
AWD Inbound | Amazon lost your items when they received them at AWD warehouses. | Monthly |
AWD Outbound | Amazon lost your items while moving them from AWD to FBA warehouses. | Monthly |
Damaged Inbound | Your items were damaged when Amazon received your shipment. | Monthly |
DLD (Damaged, Lost & Disposed) | Your items were lost, damaged, or thrown away inside an FBA warehouse. | Bi-weekly |
Warehouse Transfer Losses | Amazon lost your items while moving them between FBA warehouses. | Monthly |
Unused Label Fees | You canceled a shipment after paying the placement and shipping fees. | Monthly |
Lost Outbound | Amazon lost your items when customers returned them or during a removal order. | Bi-weekly |
Orders Issues (Customer Returns) | Customers returned the wrong item, and Amazon didn’t automatically reimburse them. | Bi-weekly |
FBM Orders Mishandling (Fulfilled by Merchant) | Your items were lost during transit when using Amazon’s shipping for FBM orders. | Bi-weekly |