Seller 365 Pro subscribers with sales under $1M receive free access to our Reimbursements service. If you have over $1M in sales or would like additional reimbursement reports and features, you can request a quote from our specialists and have access to the sign-up for the paid version of our Reimbursements service.
Below, you'll find a breakdown of the different reimbursement types and the difference between Seller 365 Reimbursements Free and Paid versions.
Descriptions:
Lost Inbound: Amazon lost your items when they received your shipment.
AWD Inbound: Amazon lost your items when they received them at AWD warehouses.
AWD Outbound: Amazon lost your items while moving them from AWD to FBA warehouses.
Damaged Inbound: Your items were damaged when Amazon received your shipment.
DLD (Damaged, Lost & Disposed): Your items were lost, damaged, or thrown away inside an FBA warehouse.
Warehouse Transfer Losses: Amazon lost your items while moving them between FBA warehouses.
Unused Label Fees: You canceled a shipment after paying the placement and shipping fees.
Lost Outbound: Amazon lost your items when customers returned them or during a removal order.
Orders Issues (Customer Returns): Customers returned the wrong item, and Amazon didn’t automatically reimburse you.
FBM Orders Mishandling (Fulfilled by Merchant): Your items were lost during transit when using Amazon’s shipping for FBM orders.
Note: To sign up for the Seller 365 Paid Reimbursement service, please contact [email protected], and our team will get in touch with you.