After sending out emails through FeedbackWhiz, you may receive a notification email from Amazon saying: "Your message to the buyer cannot be Delivered".
The reason you are receiving this message is because Amazon shoppers have the ability to opt-out or unsubscribe from emails from sellers. This is normal and approximately 20% of buyers have opted-out.
If you wish to not receive these notifications, you can shut them off in seller central from the notifications page.
Please follow the exact steps below:
Step 1 - Select the Marketplace
** Please ensure that you are viewing the correct marketplace in Seller Central. For instance, if you are removing the buyer opt-out email for Amazon (US), please ensure your Seller Central has the US marketplace selected.
Step 2 - Modifying the Opt-Out Email
Scroll down to find the "Messaging" section and click the "Edit" button:
Ensure the "Buyer Opt-Out" checkbox is checked, but remove your email address from the email field. Don't delete the FeedbackWhiz custom email address, and if you haven't done this step, add your custom-assigned FeedbackWhiz email address as a new email recipient.
