If you've cancelled your InventoryLab account and want to reactivate it, we're here to help! The steps for reactivating will depend on the state of your account when it was deactivated.
How to Reactivate an InventoryLab-Only Account
If you subscribed to InventoryLab on its own (without Seller 365), how you reactivate depends on whether your cancellation has gone through yet.
Before your cancellation goes through: your account stays active until the end of your current billing period or free trial. To undo the cancellation, log in to Threecolts Hub, click Subscriptions, and click Resume subscription now.
After your cancellation goes through, you'll still see InventoryLab in Threecolts Hub.
If you click on it, though, you'll see an error page with the following message: "Oops something went wrong. This page is no longer available. Let's get you back to the Threecolts Hub."
Contact our Support team at [email protected] to reactivate your InventoryLab account. If your account was cancelled within about the last month, Support can usually recover your account and data. After that, you'll likely need to reconnect your account and set it up again.
Don't sign up for InventoryLab again while your cancelled account still exists, as a new subscription can't start while the cancelled account is in place.
How to Reactivate a Seller 365 Subscription You Cancelled
Log in to Threecolts Hub. Then click Reactivate now. You may need to scroll down to see it; in the screenshot below, it's the button in the bottom left.
Follow the prompts to reactivate your account.
How to Reactivate a Seller 365 Subscription Cancelled Due to Payment Failure
Log in to Threecolts Hub. Then, click Add new payment method on the home screen. Follow the prompts to enter your new card information and reactivate your account.
