There are times a Customer Champion may ask you to open an Incognito or Private window in your browser to help troubleshoot issues.
IN THIS GUIDE:
How to Open an Incognito Window in Chrome
On your computer, open Chrome.
Click the three lines at the top right corner of the window
Select New Incognito Window.
A new window will open with a message confirming that you're browsing in Incognito.
For more information and additional ways to open an Incognito window in Chrome, please reference Google's documentation here- Browse In Private
How to Open a Private Window in Safari
On your computer, open Safari.
Click File
Select New Private Window from the menu.
A new window will open with a message confirming that you're browsing in Private.
For more information, please reference Apple's documentation here- Use Private Browsing in Safari
How to Open a Private Window in Firefox
On your computer, open Firefox.
Click the three lines at the top right corner of the window
Select New private window.
A new window will open with a message confirming that you're browsing in Private.
For more information, please reference Mozilla's documentation here- Private Browsing: Firefox without saving history
How to Open an InPrivate Window in Edge
On your computer, open Edge.
Click the three dots at the top right corner of the window
Select New InPrivate window.
A new window will open with a message confirming that you're browsing in Private.
For more information, please reference Microsoft's documentation here- Browse in Private in Microsoft Edge
What's next?
If you're able to proceed in a Private or Incognito browser, try clearing the cache cache on your main browser to resolve the issue.